Shop Policies

Processing Time

The time needed to fill an order varies from 1-14 days depending on quantity ordered and stock available. 

Estimated shipping times

All products are shipped out of Georgia, USA. Shipping is through USPS, and times depend on the USPS operating at full capacity. Actual delivery time will depend on the shipping method chosen by the buyer.

Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations. 

Shipping address

Buyers are responsible for providing an accurate shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. 

Please check the address you enter carefully as I am unable to verify the accuracy of your address on my end.

Customs and import taxes

The buyer is responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns and exchanges

I gladly accept returns, exchanges, and cancellations. To do so, please:

  • Contact me within 3 days of delivery
  • Ship items back within 7 days of delivery
  • Request a cancellation within 24 hours of purchase
Cancellation is not possible once the item has shipped!

Conditions of return

  • Buyers are responsible for return shipping costs.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you have questions, please don't hesitate to reach out to me at info@catandbugdesigns.com